Privacy Policy

Effective Date: October 20, 2026

ALUX, Inc. ("Company") values your privacy and processes personal information in accordance with the Personal Information Protection Act of Korea.

1. Purpose of Collection and Use

We collect and use personal information for the following purposes: • Receiving and responding to inquiries • Providing product and service information (with marketing consent)

2. Personal Information Collected

• Required: Name, email address, phone number, region • Optional: Inquiry message • Also collected with inquiries: Areas of interest, products of interest • Automatically collected: Cookies, visit date and time, page view and click history, browser and device information, approximate location (country/city level)

3. Retention Period

• Inquiry data: Retained for 1 year after resolution, then destroyed • Marketing consent: Until consent is withdrawn • As required by applicable laws

4. Disclosure to Third Parties

We do not disclose personal information to third parties, except when required by law.

5. Data Processing Delegation

We delegate data processing to the following service provider: • Provider: Amazon Web Services, Inc. • Purpose: Email delivery (AWS SES) • Server location: South Korea (Seoul Region)

6. Your Rights

You may request access to, correction, deletion, or suspension of processing of your personal information at any time. • Contact: jysong@aluxonline.com • We will take action promptly after verifying your identity.

7. Privacy Officer

• Email: jysong@aluxonline.com • For complaints regarding personal information, you may contact: - Korea Internet & Security Agency (privacy.kisa.or.kr / 118) - Supreme Prosecutors' Office (spo.go.kr / 1301) - National Police Agency (ecrm.police.go.kr / 182)

8. Cookies and Web Analytics

We use Google Analytics and Google Tag Manager to analyze how our website is used and to improve our services. • Information collected: Visit and usage records via cookies (we do not collect information that directly identifies you, such as your name or contact details) • Purpose: Visitor statistics, analysis of menu and content usage, service improvement • Retention period: Up to 14 months from the date of collection • How to opt out: You can block cookies in your browser settings or install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). Blocking cookies does not restrict your use of the website. We also store theme (dark mode) and language preferences in your browser's local storage, which cannot identify individuals.

9. Changes to This Policy

Any changes to this policy will be announced on our website.